Friday, March 10, 2006

Help Desk pita party

Help Desk kids

Help desk training and lunch day
Yesterday we had a morning training and a noon lunch together. We have such a great crew and I am so proud of these young people. Over sixty percent of all the trouble tickets that came into San Jose State tracking system were closed by our team. These students each work half-time or less. The other, less than 40 percent of the tickets, are closed by all the remaining full-time staff employees. In short, these kids rock! For all but one of them, this was the first time they ever had a Pita. We had a great time.

GWI statistics

GWI statistics for Feb. 2006
This screen shot shows the percentage of trouble tickets closed at SJSU within the University's ticketing system. Over 60% of all the tickets in the system at the university this month were closed by the Help Desk Staff made up of myself and our seven half-time student assistants. All of the students who work here are from India and they are a close hard working group. I am very proud of them.

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